Confidentiality and Privacy
Our Customers’ privacy is of utmost concern to MarinaSol Travel.
MarinaSol Travel never sells the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and MarinaSol Travel (whether by fax; e-mail; telephone or postal mail) remains confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you make a reservation or purchase travel services through MarinaSol Travel, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction.
Travel Insurance
MarinaSol Travel strongly recommends the purchase of travel insurance, including cancellation insurance and out-of-Province health insurance. Please inquire about the purchase of such insurance with MarinaSol Travel.
Please note that restrictions may apply to the purchase of certain travel insurance products once your booking is completed.
You acknowledge that the Agency makes this insurance available in good faith and that you are fully responsible for your decisions in regard to travel insurance.
Liability for Product & Services and Customer Advisory
You acknowledge that MarinaSol Travel acts as a middle-person between you and carriers, hotels, tour operators and other service/product providers selected by you. Consequently, MarinaSol Travel cannot be held liable towards you for the services rendered, and/or the products offered, by such third party providers. MarinaSol Travel shall not be liable and assumes no risk for the obligations, or any default or negligence, of third party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force major.
Outside of Canada, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Canada.
Travel Terms and Conditions
The purchase of any travel services offered by MarinaSol Travel, constitutes a contractual arrangement between you and MarinaSol Travel, and represents your acceptance of MarinaSol Travel Terms and Conditions set out herein. Please ensure that you read carefully and understand these Terms and Conditions prior to Booking. These Terms and Conditions are subject to change.
Standard Deposit and Final Payment
A non-refundable, non-transferable deposit of $250 per vacation per person is required for us to reserve space for you. Your booking is not confirmed until the deposit is received by MarinaSol Travel and you receive a confirmation invoice. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Please review and verify your booking invoice thoroughly and contact MarinaSol Travel immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later.
Final payment is due 45 days prior to commencement of services. If we do not receive final payment by the due date, we reserve the right to cancel the reservation and retain your full deposit and any Travel Insurance Premiums. We are not responsible for canceled land or air reservations in the event payments are not received by the final payment date. Payment in full is required at time of booking for reservations made within the final payment date of your vacation.
Deposit and/or final payment dates may differ according to the product purchased. Please see your invoice for more information on deposit and/or final payment dates.
Cancellations and Cancellation Fees
If cancellation is received by MarinaSol Travel before the final payment date of your vacation, your non-refundable deposit and Travel Insurance premiums will be retained in addition to any airline-imposed fees or penalties.